Frequently Asked Questions
- How do i place an order?
You may add any of the product and proceed to checkout. You'll be prompt to enter your particulars and easy checkout via credit card/ paypal or bank transfer option is also provided.
Upon receiving the payment, our team will contact you (via whatsapp) within 24 hours to confirm the order date and mode of collection.
Alternatively, you may also whatsapp your order request to 98568489 and we will guide you accordingly. Please provide us with these info (1) date of event, (2) no. of paxs to be catering for, (3) any preferred theme/ design in mind.
Please allow 24 hours response time.
- How long in advance should i place an order?
We encourage customers to confirm order at least 2 weeks in advance, or as soon as you have a date in mind. All orders are subjected to availability.
We operate on a first come first serve basis based on payment received. No slots will be reserved/ confirmed unless payment is in.
Last min order (within 24 hours time frame): additional 50% surcharge
- How do i get a quotation of the cake i have in mind?
You may go to the "Enquiry" tab on our website and fill up the form.
Or Whatsapp 98568489 stating the necessary info.
- How do i store my cakes?
Please keep cake refrigerated at all times, and thaw for at least 1 hour prior to consumption time so to ensure a soft and creamy cake. Cake taste best at room temperature.
We're using Swiss meringue buttercream; it contains butter therefore it would harden up if stored in fridge.
For buttercream cake with fondant decorations, we would advise to collect/ deliver close to consumption timing-and will do great in air conditioned up to 4 hours.
- Are your cakes very sweet?
All our cakes and buttecream are of reduced sugar (please read our customer reviews on fb-100% approve!), but as taste is very subjective to every individual, please communicate with us if you have concern over this. We would recommend you to our cake flavours which are less sweet, or we would add less buttercream in between layers.
- Will knife and candles be provided? How is your packaging like?
Complimentary plastic knife and regular random coloured candles will be provided for every cake purchase. Cake will be contain in a tall cake box.
We do provide paper bags for single tier cake purchase. Please remember to handle with care at all times.
Unfortunately, no bags will be provided for two tier cakes. Its best to hold the cake box in your hands securely during transportation.
Payment/ Mode of collection/ Delivery
- How do i collect my cake?
Self collection of cakes: Yishun
Exact address would be provided upon confirmation.
- Do you do delivery? What are the charges?
Delivery slots are subjected to availability and will be done by external professional courier we engaged, or unless otherwise informed.
Delivery charges are at $20-30, surcharge applies to CBD area, Sentosa or Jurong Island.
Please note that we will not be liable for any deliveries mishap. Kindly self collect as much as possible because cakes are fragile.
- How do i make payment?
We accept credit card payment (Visa, Mastercard, Amex) via the website, bank transfer, Paylah or Paynow.
Payment validity will be 48 hours upon issuing payment invoice.